Frequently Asked Questions
Remember you can always contact us as well
How does the Kated website work?
How can I plan a trip?
How long does it take to plan a trip?
Can I adapt the featured itineraries on the site?
Who are travel designers? How are they experts?
How do you choose the travel designers?
How do you ensure I will get good service on my trip?
Are Kated holidays suitable for children?
Will I be joining a group?
How is Kated different to planning with other travel agents and tour operators?
Can I book a single experience on your site? Can I add one or more experiences to a trip I have already organised?
Do I pay for your service? (i.e. how do you make money!)
Do you book my flights as well?
How much deposit do I pay to secure a trip?
When do I need to pay the balance of my trip?
How can I pay for my trip?
Is it cheaper booking every part of my holiday on my own?
Is there a fee charged by Kated?
What happens after I have booked?
What is Kated doing about sustainable travel?
Can you help with my visa?
Can you help with my travel insurance?
Trip Protection & Trip Changes
How is my trip protected?
Is my holiday ATOL protected?
How is Kated’s trip protection different to other travel agents and tour operators?
Can I cancel my trip?
Can I postpone my trip?
What options are available if I can’t travel due to Covid-19?
Can I add experiences to my trip after I have made a booking?
Can I change part or all of my trip after making a booking?
Who do I contact if there is an emergency?
I’ve just got home. How can I send you feedback?
Will I get the same travel designer for my next trip?
How can I stay in touch?
I took some epic photos – can I share them with you?