Planning Travel

How does the Kated website work?

How can I plan a trip?

How long does it take to plan a trip?

Can I adapt the featured itineraries on the site?

Who are travel designers? How are they experts?

How do you choose the travel designers?

How do you ensure I will get good service on my trip?

Are Kated holidays suitable for children?

Will I be joining a group?

How is Kated different to planning with other travel agents and tour operators?

Booking Travel

Can I book a single experience on your site? Can I add one or more experiences to a trip I have already organised?

Do I pay for your service? (i.e. how do you make money!)

Do you book my flights as well?

How much deposit do I pay to secure a trip?

When do I need to pay the balance of my trip?

How can I pay for my trip?

Is it cheaper booking every part of my holiday on my own?

Is there a fee charged by Kated?

What happens after I have booked?

What is Kated doing about sustainable travel?

Can you help with my visa?

Can you help with my travel insurance?

Trip Protection & Trip Changes

How is my trip protected?

Is my holiday ATOL protected?

How is Kated’s trip protection different to other travel agents and tour operators?

Can I cancel my trip?

Can I postpone my trip?

What options are available if I can’t travel due to Covid-19?

Can I add experiences to my trip after I have made a booking?

Can I change part or all of my trip after making a booking?

Who do I contact if there is an emergency?

Post Travel

I’ve just got home. How can I send you feedback?

Will I get the same travel designer for my next trip?

How can I stay in touch?

I took some epic photos – can I share them with you?