How does the Kated website work?

How can I plan a trip?

How long does it take to plan a trip?

Can I adapt the featured itineraries on the site?

Who are travel designers? How are they experts?

How do you choose the travel designers?

How do you ensure I will get good service on my trip?

Are Kated holidays suitable for children?

Will I be joining a group?

How is Kated different to planning with other travel agents and tour operators?

Can I book a single experience on your site? Can I add one or more experiences to a trip I have already organised?

Do I pay for your service? (i.e. how do you make money!)

Do you book my flights as well?

How much deposit do I pay to secure a trip?

When do I need to pay the balance of my trip?

How can I pay for my trip?

Is it cheaper booking every part of my holiday on my own?

Is there a fee charged by Kated?

What happens after I have booked?

What is Kated doing about sustainable travel?

Can you help with my visa?

Can you help with my travel insurance?

How is my trip protected?

Is my holiday ATOL protected?

How is Kated’s trip protection different to other travel agents and tour operators?

Can I cancel my trip?

Can I postpone my trip?

What options are available if I can’t travel due to Covid-19?

Can I add experiences to my trip after I have made a booking?

Can I change part or all of my trip after making a booking?

Who do I contact if there is an emergency?

I’ve just got home. How can I send you feedback?

Will I get the same travel designer for my next trip?

How can I stay in touch?

I took some epic photos – can I share them with you?